Shipments and Returns

Depending on the size of the items, the following shipping method will be used. Please note that our standard shipping refers to Parcel Services or Truck Freight unless specified otherwise in the product description.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via FedEx with tracking and drop-off without signature for all our small items, big items will be shipped by a Freight Company. Whichever shipment, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Standard Shipping: Parcel Services

The selected parcel service (FedEx) delivers your merchandise to your home and places it at the front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.

Standard Shipping: Truck Freight

Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company is the delivery method of choice for furniture. The carriers will only unload the furniture to the curbside or to the back of the truck. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment. Please make sure that you have adequate help to move the furniture.

Inside Delivery or White Glove Delivery

In this moment we don't have this extra services, but we are working every day to improved the experience of our customer, if you want more information about this please feel free to contact us by email at juan@bestqualityfamily.com for more details.

WE DO NOT SHIP OUT OF THE COUNTRY. We only ship and sell to the lower 48 states (contiguous continental states), No Alaska or Hawaii.

Returns

A return request must be made within 48 hours upon receiving the shipment. All items being returned, must be in its original packaging, brand new and not assembled. Altered and assembled products may not be returned. If you do not like the item for any reason, you may return the item back to us within 14 Days. Please be sure to check the dimensions of the item before making your purchase. If the item does not fit through your door and you refuse the item, buyer will be responsible for the shipping fee along with the 25% restocking fee.